Cancellation policy
We are a busy salon and to operate efficiently we require a minimum of 48 hours notice for changes to appointments or cancellations, this is to ensure we are able to utilise any free space for waiting clients in a timely fashion and manage our staff accordingly. We issue text and email reminders for ALL appointments, therefore failure to notify us within 48 hours will normally result in a charge of 50% of the booking value.
In the event of a ‘no show’ (cancellations/rearranged appointments within 48 hours OR missed appointment without notification) any deposit paid will be forfeited or credit on account will be used to pay for the cost of the missed appointment. If there is no deposit or credit on account then 50% of the treatment cost will automatically be added to the client account for payment on their next visit and must be cleared prior to making any further appointments.
Please note:
Rearranging an appointment (within 48 hours of the original appointment time) for a future date, is still classed as a cancellation/no show, and a 50% charge will be applied to the rearranged booking to compensate the salon for lost time/business.
Removing or changing a booked service when in-salon that results in a reduction in the therapists time required for the booked appointment and/or the total booking is reduced in value then a 50% charge for the loss incurred/cancelled service will be applied at checkout.
Deposits
Some of our treatments require a ‘non refundable’ deposit to secure the requested booking (to be redeemed against the treatment). Bookings made through our app/online will automatically require deposits to be paid before the booking can be made. If a booking is made in-salon or over the phone then the deposit will be taken by our reception team before the booking can be secured.
In the event of a cancellation/reschedule (within 48 hours) or no-show (see above ‘Cancelation Policy’) the deposit will be forfeited to compensate the salon for lost time/business.
If the appointment is cancelled/rescheduled before the 48 hour cut-off then the deposit can be either refunded/moved to the rearranged appointment or added as credit to the client account for use in-salon at a later date.