Cancellation policy
We are a busy salon and to operate efficiently we require a minimum of 48 hours notice for changes to appointments or cancellations, this is to ensure we are able to utilise any free space for waiting clients in a timely fashion and manage our staff accordingly. We issue text and email reminders for ALL appointments, therefore failure to notify us within 48 hours will normally result in a charge of 50% of the booking value.
In the event of a ‘no show’ (cancellations/rearranged appointments within 48 hours OR missed appointment without notification) then 50% of the treatment cost will automatically be added to the client account for payment on their next visit/or prior to making any further appointments.
Please note: Rearranging an appointment (within 48 hours of the original appointment time) for a future date, is still classed as a cancellation/no show, and a 50% treatment charge will be applied to the rearranged booking to compensate the salon for lost time/business.
Deposits
Some of our treatments require a 50% deposit to secure the requested booking (to be redeemed against the treatment). If an online/app booking is made for one of these treatments our reception team will contact you by phone and/or email to request a deposit payment (which can be taken over the phone). If the deposit is not paid within 48 hours of the requested treatment or no response is made to our contact attempts then the booking request will be cancelled.
In the event of a late cancellation or no-show (see above ‘Cancelation Policy’) the deposit will be forfeited to compensate the salon for lost time/business.
If the online/app booking is made within 48 hours of the appointment requested and we are unable to contact you to take payment for the 50% deposit then the charge will be added to your customer account to settle before any further appointments can be made, and the requested appointment will be cancelled.